ABOUT WAFRAH GBS
Wafrah GBS is a Global Business Services provider delivering scalable, technology-enabled outsourcing solutions across Contact Center Operations, Business Process Outsourcing (BPO), HR Outsourcing, Talent Acquisition, Consulting, and Cloud VOIP solutions.
We help businesses reduce operational cost, improve service quality, and scale efficiently by combining skilled talent, structured processes, and modern digital infrastructure.
Headquartered in Egypt, we serve clients across the Middle East, GCC, and international markets, offering nearshore outsourcing solutions with global delivery standards.
OUR VISION
To become a leading Global Business Services partner from the Middle East, recognized for operational excellence, trusted delivery, and measurable business impact.
OUR MISSION
To empower organizations with reliable, scalable, and cost-efficient business services that drive sustainable growth, operational excellence, and superior customer experience.
WHAT MAKES US DIFFERENT
Process-driven delivery with governance & SLAs
Multilingual, industry-trained talent
Technology-enabled operations
Agile scaling model
Transparent reporting & KPIs
Strong focus on client success & long-term partnerships
HOW WE DELIVER VALUE
OUR CORE SERVICES
Contact Center Outsourcing
Business Process Outsourcing (BPO)
HR Outsourcing (HRO)
Talent Acquisition as a Service (TAaaS)
Consulting & Operational Excellence
VOIP & Cloud PBX Solutions
OUR DELIVERY MODEL
We operate through a flexible delivery model that combines:
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On-site support (when required)
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Remote operations
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Dedicated outsourced teams
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Project-based consulting engagements
This allows us to tailor every engagement to your exact business needs
WHY EGYPT FOR OUTSOURCING
Egypt offers one of the strongest global outsourcing ecosystems, with:
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Highly skilled, multilingual workforce
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Competitive operating costs
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Strong digital infrastructure
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Time-zone alignment with Europe, Africa & the Middle East
Wafrah GBS leverages this advantage to deliver premium services at optimized cost.