Industries We Support
Retail & E-Commerece
We support retail and e-commerce businesses with scalable customer support, back-office operations, and data-driven insights across the entire customer journey.
Typical Challenges
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High order volumes and seasonal peaks
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Returns, refunds, and delivery inquiries
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Omnichannel customer experience management
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Limited visibility into performance and SLAs
Food & Beverage
We help restaurant groups, QSRs, and food chains deliver consistent customer experiences, manage high-volume interactions, and optimize operations across multiple locations.
Typical Challenges
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Order issues and delivery complaints
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Peak-hour customer support demand
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Franchise and multi-branch coordination
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Performance tracking across outlets
Technology & SaaS
We enable technology and SaaS companies to scale customer support, technical assistance, and analytics while maintaining high service quality and operational agility.
Typical Challenges
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Technical support and onboarding requests
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Subscription, billing, and account inquiries
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SLA-driven service models
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Customer behavior and usage insights
FMCG
We support FMCG brands with customer engagement, distributor support, and operational reporting across fast-paced, high-volume environments.
Typical Challenges
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Distributor and retailer inquiries
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Consumer feedback and complaints
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Nationwide operational visibility
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Demand forecasting and performance analysis
Wafrah GBS partners with organizations across multiple industries, delivering tailored Global Business Services aligned to sector-specific challenges, customer expectations, and regulatory requirements.
Our industry-focused approach combines operational expertise, skilled talent, and data-driven insights to help businesses scale efficiently, improve performance, and enhance customer experience.
Healthcare
We deliver reliable and compliant customer and patient support services that enhance experience while maintaining accuracy, privacy, and service quality.
Typical Challenges
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Appointment and inquiry management
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Sensitive customer interactions
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Data accuracy and compliance requirements
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Monitoring service quality and performance
Real Estate
We help real estate developers, brokers, and property managers manage inquiries, leads, and operational workflows efficiently.
Typical Challenges
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High lead volumes and follow-ups
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Sales pipeline and inquiry management
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Customer communication consistency
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Performance and conversion tracking