Contact Center Outsourcing
Scalable, multilingual customer support solutions designed to enhance customer experience and drive operational efficiency
Wafrah GBS provides end-to-end contact center outsourcing services that enable organizations to deliver consistent, high-quality customer interactions across voice and digital channels.
Our teams operate as a seamless extension of your business, aligned to your brand, processes, and performance standards.
What We Offer
Our contact center services cover the full customer interaction lifecycle.
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Inbound customer support
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Outbound calling & campaigns
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Omnichannel support (voice, email, chat, social)
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Technical & product support
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Order management & customer care
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Complaint handling & escalation
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Quality assurance & performance monitoring
Key Benefits
• Reduced operating cost without compromising quality
• Access to trained, multilingual agents
• Rapid scalability based on business demand
• SLA-driven service delivery
• Real-time performance tracking and reporting
• Improved customer satisfaction and retention
How We Deliver
Discovery & Alignment
Understanding your business objectives, customers, and service expectations.
Team & Process Setup
Dedicated or shared teams aligned to your brand, processes, and SOPs
Operational execution
Daily service delivery with quality monitoring and governance
Performance management
KPIs, dashboards, reporting, and continuous improvement
